Shipping, Returns, Free Trial (with COVID updates - April 2020)
1. Shipping fees
Wright offers free shipping and free returns of all products, anywhere in the US and Canada. We believe in our products and try to make it as easy as possible for people to try them out. We also offer free in-home installation and old mattress removal for all mattress and bedframe orders.
COVID-19 Update - In-home installation is temporarily suspended, in order to keep our customers and employees safe, and to do our part to flatten the curve. So any mattress purchases will be delivered to your front door, and not to your bedroom. We are still able to offer old mattress removal in some areas - please contact us at 800-240-5203 or email@example.com to confirm availability
2. Mattress shipping options
We provide two options for mattress delivery:
Our most popular option includes full in-home installation and is absolutely free. Our delivery team will bring your mattress into the room where it will live, set it up on your bed, remove all packaging and debris, haul away your old mattress (if you don't want it anymore), and clean up after themselves. After placing your order, we'll call you to arrange installation at a time that's convenient for you, typically within 4-9 days after purchase. Customers living in more remote areas may see slightly longer shipping times.
For customers who want their mattress sooner, we can also ship direct to your door by UPS in 2-7 business days for free. The mattress will be compressed and packaged for shipping, and will arrive in a 18x18x45" box. One person can typically handle moving and unpacking the mattress, but we recommend having at least two people if you want to move the box up or down stairs.
3. Bedding products shipping
We ship all bedding products directly to customers via UPS.
4. Trial, returns & exchanges policy
All our mattresses feature a risk-free 120-day home trial. If you're not satisfied, for any reason, we're happy to offer returns or exchanges within this period. Shipping and delivery both ways is on us.
Unless otherwise stated all bedding, sheeting, and down products have a 60 day risk-free trial period. New or gently used bedding products can be returned or exchanged within 60 days of receipt of your order.
To initiate a return or exchange please email us at firstname.lastname@example.org
5. Shipping carriers
We partner with only the most trusted shipping carriers, and spent significant time testing teams to identify the best partners. We use UPS for direct shipping, and partner with XPO and NVC for in-home installations. In select cases, we work with Mattress Disposal Plus for removal of old mattresses and recycling of returns.